FAQs

What ages are your guests?

Our parties are most popular for guests ages 2-16.

Do you offer various sizes in dress-up attire or in your spa robes?

Our dress-up attire, accessories and spa robes come in a variety of sizes to accommodate all of our guests. We ask that little ones who are not potty-trained have a parent stay in our Parent’s Lounge to help.

Do you take walk-ins?

No. We require advanced reservations for all parties and tours to make sure that each guest has an extraordinary, well-planned custom experience.

How many guests can we have?

Aside from our 1-on-1 Princess Experience, our birthday party packages include up to 8 total kids, including the birthday kid. For an additional fee, Spa Parties can seat up to 12 guests.

Call ahead at least a week in advance so we can add staff and supplies necessary for your party.

You will pay the additional guest fees at check out on the day of your party. Every child staying for the party in the party rooms are considered guests in your headcount and will be added to your final bill.

I have two kids with birthdays, can we have more than one Birthday Kid?

An additional Birthday Kid is $20.

Can parents/grandparents/brothers/sisters stay and watch?

Our hostesses will take great care of the kids. We encourage the birthday child’s parents to stay and that guests’ parents drop off, when possible, to keep the number of adults to a minimum.

Can you accommodate a disabled child?

All children are welcome and encouraged to celebrate with us. Our staff are here to make your little one’s special day the most magical one yet! Give us a call ahead of time if you have specific questions or comments that you’d like to discuss.

Is your venue wheelchair accessible?

Yes! We have an accessible entrance with a ramp that leads into our venue. We also have an accessible restroom. Let us know ahead of time and we’ll have our staff greet you to show you where to go.

Can I reserve a date & time?

A $125 non-refundable online deposit is required to book any party. The remainder will be due upon arrival on the day of your booked party by cash, debit or credit card.

How many other parties will be going on at the same time?

Your date and time is just for you! Every party is 1 ½ hours and our team has just 30 minutes to prepare for the next party. Plan to arrive no more than 15 minutes early and have your last guest picked-up no later than the end of your party time.

Can we take a tour before booking?

Should we tip our party hosts?

You are always welcome to tip. The greatest compliment you can give is a referral to your friends and family! We also appreciate online reviews, and being tagged in your social media posts.

How often are your supplies cleaned?

We clean and sanitize all of our clothing, towels, spa tools, and disinfect everything after each party. We also toss our disposable lip, cheek and eye applicators after each guest.

What is your cancellation policy?

Deposits are non-refundable, but transferable up to 12-months for another day and time should your plans change. We ask for as much notice as possible for cancellations, so we can allow another guest to book that date and time. If you have to cancel because of a Birthday Kid’s illness, you may re-book your party for another day and time slot, based on availability.

Can you accommodate allergies?

No, we ask that all guests with dietary restrictions bring their own food and beverages to ensure they can safely enjoy the festivities with their friends.

Cross-contamination is possible in our kitchen and Sparkle Cafe. We require a signed waiver for food, drink or skin allergies at every party.

Can we bring outside food?

Yes, you can provide your own food, party favors, cake or cupcakes (recommended), if you wish at no extra charge.

If some of your guests have allergies we ask that their parents or you as hosts provide safe food or drink for them to enjoy.

We do not serve whole nuts or dairy. The sweet treats included at every party include cookies and a champagne flute of sparkling berry soda.

We have a water cooler for refills for thirsty guests or those that can’t have soda.

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